Effective Date: Jan 01, 2024
Al-Hilal (“we,” “us,” or “our”) respects the privacy of our users (“you” or “your”). This Privacy Policy explains what information we collect when you visit our website, https://al-hilal.com.pk (the “Website”), or use our Android mobile application for distributors (the “App”), and how we use and disclose that information.
Information We Collect
We collect the following information:
- Website:
- Information you provide: We collect information you provide when you interact with the Website, such as your name, email address, contact information, and any content you post.
- Automatic information: We automatically collect certain information when you visit the Website, such as your IP address, browser type, operating system, and browsing activity.
- Mobile App:
- Registration information: We collect information you provide during registration, such as your name, company name, contact details, and login credentials.
- Order information: We collect information related to your orders, such as product details, quantity, and shipping address.
- Device information: We collect information about your device, such as device model, operating system version, and unique device identifiers.
How We Use Your Information
We use the information we collect for the following purposes:
- Website:
- To operate and improve the Website and your user experience.
- To respond to your inquiries and provide customer support.
- To send you marketing and promotional communications (with your consent).
- To analyze website traffic and user behavior.
- Mobile App:
- To process your orders and fulfill your requests.
- To provide customer support and address any issues with your orders.
- To send you updates and notifications about your orders and the App.
- To analyze App usage and improve functionality.
Sharing Your Information
We may share your information with third-party service providers who help us operate the Website and App, such as payment processors, data analysis providers, and customer support platforms. We will only share your information with these providers to the extent necessary to perform their services.
We may also share your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process.
Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Children’s Privacy
Our Website and App are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will delete any such information from our systems.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: info@al-hilal.com.pk
- Address: Al-Hilal Industries (Pvt.) Ltd. Sultan Nagar, Vehari Road, Multan., Pakistan.
By using our website and mobile application, you consent to our privacy policy.
Thank you for choosing Al-Hilal.
Mobile App Specific Information
This Privacy Policy applies to both our Website and our Android mobile application for distributors.
By using the App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You can find this Privacy Policy within the App settings and on the Google Play Store listing for the App.
Please note: You are responsible for ensuring that the information you provide to us is accurate and complete.