Business Process Automation (BPA) also referred to as Business Process Outsourcing, makes use of technology to automate tasks that would otherwise require manual labor and be susceptible to errors. This allows employees to focus on more productive work and improve customer service.
However, prior to deciding what to automate and how to go about it, organizations need to be aware of their ability to adapt routines. They should also identify the processes that have the greatest potential for cost-savings and other operational improvements. In this phase the teams will need to engage with leaders and employees who are affected by the BPA project to ensure they can clearly communicate the benefits and address any concerns.
When a team has decided what it wants to automate, they have to pick the right tools implement it. Low-code automation software is a good option. It lets business teams use an intuitive interface to build the automated processes, alter them and monitor their processes without needing IT support or a ticketing solutions for internal communications in a company system. The most popular examples include Blue Prism and UiPath.
Process discovery and identification. Analyzing the current processes is vital prior to taking the next step of implementing business automation. It is therefore essential that the key personnel participate in brainstorming sessions and workshops. These sessions can help you gain a better understanding of each step, and help you identify areas that require improvement.
Once you have identified the areas where automation of business processes could be beneficial, you can start creating and testing a technological solution. When the system is ready to go into operation, you’ll need to train employees on the new processes and then implement the well-tested system.